Shipping Policy
Standard Ground Shipping
We are pleased to offer our customers FREE SHIPPING for orders over $49. This Free Shipping Offer is applicable to orders shipping to the following provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, Newfoundland, and Prince Edward Island. Orders shipping to Nunavut, Northwest Territories or the Yukon are excluded from this free shipping offer. Shipping quotes will be available for these exempt areas. Please call 1-844-802-0655 or email [email protected]htscanada.ca for rates and more information.
Shipping Method
In order to offer our free shipping policy, your order will be shipped from the manufacturer to our distribution centre where it will then be inspected and then shipped to your door. Orders over $49.00 that qualify for free shipping with be shipped Standard Ground service. Please note, we do not ship to PO Box addresses.
Shipping Lead Times
When you order is placed, you will receive a confirmation email within 24 hours with order acknowledgement. Within 2 bussiness days, a second email that includes an estimated ship date based on availablity from our vendors or distribution centre and any back order information will follow. Please be advised that these estimated ship dates are subject to change. Once your product has shipped, you will receive a third Order Status Update email confirming the shipment of your goods. This email will also include tracking information for your use.
If your project is time sensitive, please ensure to call us at 1-844-802-0655 or email us at [email protected].
Damaged or Defective
We ask that upon receipt of your shipment to thoroughly check for any damages. If you do experience any issues, please contact us either by calling 1-844-802-0655 or emailing us at [email protected]. Depending on the severity of the damage(s), we will either ask that you dispose of the item and a new replacement will be shipped to you or we will provide instructions to have it shipped back to our distribution centre at no cost. For any missing or damaged parts, we will ship these missing or damaged items to you at no cost.